What to expect …

how we do it

With over 30 years’ experience, our hand-selected team will always strive to ensure that your time with us is memorable and here is our process.

For that reason, we want to be sure to create images that will be meaningful to you and your family in the decades to come and that’s why we take the time to discuss what you love about your family and how we can capture those feelings in your portraits.

You will be invited to a Pre Portrait Consultation with one of our team. At this informal and brief chat, we will ask you about your family, and what you hope to achieve.

We highly recommend both parents attend this meeting, but we understand life gets busy, so those that come alone, usually bring along some images of their family members, and a few quick snaps of their home’s interior, so we can see where you are wanting to enjoy your portraits.

We will look at some finishes or portraits and discuss investment options, just so you are comfortable.

We will also talk about clothing selection, so your portraits focus on you, not just on what you’re wearing. If what we discuss fits with what you have in mind, we can look at available appointment times, so please bring your diary with you.

Your Portrait Session, set in one of our beautiful 130 year old studios, is going to be relaxed and fun. One of our experienced photographers, all who have worked overseas and have been trained by Mark Strachan, will go about creating beautiful images of those you care most about, in the way you will love!

For those families wanting their portraits created on location, founding photographer, Mark Strachan, is available for 2 to 3 families per month. Mark specialises in black & white imagery and these portraits may be created at your family home, beach or park.

After your portrait session, we will find a suitable time for all parents in the session to come back to select the final images and give you important information to read in preparation for this.

At your Image Selection Appointment we will provide you valuable advice in selecting your family collection and we will ensure that what you decide on is right for you, your family and your home. To help your decision making, we strongly recommend that 2 adults come to this appointment. Even though you may finish early, please allow 60-90 minutes for this appointment. We want you to make the right choices after all!

It will be our pleasure to take care of your parking for all of your visits – simply let us know your vehicle registration/s when you arrive for your appointments.

At artist photographer, we love children, however, we have found that young children aged 2 – 7 can greatly increase the length of your Image Selection Appointment. Please let us know in advance if you have to bring young children to your Image Selection Appointment, as we may need to arrange a baby-sitter.how we do it

Naturally, when you order ready-to-hang artworks based on our professional recommendation you are covered by our exclusive guarantee:

  • Your Order will be ready before your Promised Date
  • French Cotton or Framed Paper Portraits are Protected for Life against Fading and Any Accidental Damage
  • Your Portraits will be the Correct Size for your wall

Sorry, we are unable to offer the Lifetime Replacement Guarantee on unframed paper portraits.

With over 30 years in the craft of creating beautiful portraiture there is very little that we have not experienced and this assures you the best results.