Reservations Coordinator/Reception

2-4 days per week (primarily based at our Geelong studio)


Hi, and thanks for your interest in the Reservations Coordinator position with artist photographer.

I’m Mark Strachan, the Owner and Founder of the company.

Okay, right now I’m going to tell you a little bit about the position & what you’ll be doing, and then if you’re interested in working with us, I’ll get you to call us on the telephone number below to leave your details so that we can get in contact with you..


Firstly about our business…

artist photographer was established in 1983 and is an industry leader in family and child portraits in both Geelong and Richmond.


.Our Geelong Studio


Currently we have 3 Photographers and 8 support staff across our 2 studios. We’re continuing to grow and we’re looking for you to help us with giving our clients a wonderful photography experience in our Richmond and Geelong studios so we can continue to prosper. We are a young team that love doing what we do.

We try to be as accommodating for our clients as possible. This is why our studios are open some evenings and Saturdays so that families with busy lifestyles can still enjoy an artist photographer experience without having to take time off work or change their schedules to come and visit us.



Our Richmond Studio


Secondly, about this position…

You’ll be ‘the voice’ of our business – that’s why we’re looking for someone that connects readily and warmly with our clients on the phone as you will primarily be their point of contact at the studio over the phone. You see, some people are not comfortable being photographed and the greeting they receive when they first call the studio sets the tone for how they enjoy their whole experience with us. This is why we need someone who has an assuring and friendly voice to make them feel at ease and comfortable as soon as they contact us. This is a role that requires you to interact with our clients on a daily basis – so you’ll be a ‘warm’ person and need to be great at creating and maintaining continued relationships with people over the phone.

Naturally, you will have a professional and courteous phone manner and also have excellent computer skills using Microsoft Windows and/or Apple Mac as well.

You’ll even have your own car park provided just a few metres from where you’ll be working – in both Geelong and Richmond – so no parking hassles!


Whilst this role is a titled “Reservations Coordinator”, the position has the potential to be much more than that!


At artist photographer, we are keen to give you as much variety in your role as you are happy to take on.

Some of the things you will be responsible for are:

  • Client Care
  • Receiving and making calls to clients
  • Creating, confirming (and at times, rescheduling) client appointments
  • Ensuring clients receive accurate and helpful information


Our portraits are of the finest quality, and they are priced at the ‘premium’ end of the market, so you’ll need to sound the part. Our clients are discerning and expect the best, and we are used to exceeding their expectations.

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This position is a Casual role (15 – 23 hours per week) and Award Wages apply. You will be working primarily at our Geelong studio and have an on site car park provided for you. Although our studios are open evenings and weekends for appointments, this role is only required during normal business hours.

We want a committed and friendly person to take this role and make it their own, that’s why we have created this page so that you really have a good understanding of the role before you apply.


And you’ll also need the skills to do a great job…

The skills you’ll need to have are:

  • Excellent listening skills
  • Ability to multi task
  • Sensitive to people’s needs
  • Leadership – we are after someone that sets themselves high standards and achieves them. This allows them to set an example to the rest of the team.
  • Very good to excellent computer skills –  Microsoft Windows, Excel, Word and Outlook
  • Able to follow clearly written procedures, but also creatively work ‘outside the box’ when needed.

It’s also essential that you have excellent problem solving skills and can prioritise working processes. The great thing is that we have excellent training and procedures already in place to make it easy for you to succeed!

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Plus your ‘personal’ qualities are very important to us. Here’s a quick list…

  • You are a positive person that loves people, and you’re warm and friendly with clients and fellow team members.
  • You are passionate about working, love being busy and you love ‘going the extra mile’ with everything you do.
  • You take pride in your work and have a high attention to detail.
  • You are accurate and systematic.
  • You are an ‘on-time’ person.
  • You present yourself professionally at all times.
  • You are honest and can work without close supervision and you have initiative.
  • You are a great ‘team’ player.

Are you ready for the next step…?

If this sounds like the position for you, the next step is to call the following telephone number and leave a message for me before 5pm on Sunday 28th January 2018. We expect there to be a lot of candidates, so we will be checking applications along the way.

The number  is (03) 9517 9745.

Clearly leave…

  • Your name
  • The best number for us to call you on, and then
  • Tell us why you would be the perfect choice for this role.

You’ll have a full 2 minutes to leave as long or as short a message as you’d like. Don’t be worried about being too ‘rehearsed’ – we want to hear how you sound as ‘you’.


Please hand-write the following sentence onto a piece of paper, photograph it (on your phone is fine) and email it to –

“I’m an excellent communicator and I love to serve clients to the best of my ability”

Remember, we’ll need to hear from you BEFORE 5pm on Sunday 28th January 2018. We are hoping to complete training with the successful candidate by mid-late February 2018. 


I’m looking forward to hearing from you … Good Luck!