Studio Terms & Conditions

Full Family Policy

We do not photograph 'incomplete families', where a family member is missing from the Portrait Session. Artist Photographer reserves the right to refuse service if the entire family does not attend the Portrait Session. Our focus is on capturing a beautiful family portrait for our clients but if you would like your children photographed individually or together, we are only too happy to oblige at no additional cost so long as the entire family unit has been photographed first.

Portrait Experience Holding Deposit

A fully refundable holding deposit is required to secure your Portrait Experience in our calendar. This holding deposit ensures we are booking serious and committed clients. Holding deposits range from $200 to $300. The holding deposit is refunded on the day of your Portrait Ordering Appointment so long as you attend your scheduled Appointments. Failure to attend your Appointments will result in your Prize/Gift Certificate becoming invalid and the forfeiture of the holding deposit.

Reschedule & Cancellation Policy

We are a very high-in-demand, high-end portrait studio. We limit the number of bookings that we accept based on our capacity to create timeless pieces of art for our clients.

We do understand that life does not always go to plan which means you may need to reschedule your booking. Rescheduling an Appointment with less than one weeks’ notice, will result in the loss of the holding deposit. In order to book a new Appointment, a new holding deposit will be required.

Holding deposits on bookings rescheduled with more than one week’s notice are applied to the new booking and will be refunded on the day of the Portrait Ordering Appointment.

As long as one weeks notice is provided, the holding deposit is fully refundable for permanently cancelled appointments.

No Show Policy

Non attendance (NO SHOW) to an Appointment without notice will result in the forfeiture of the holding deposit and the Prize/Gift Certificate being deemed invalid.

Refusal of Service

We reserve the right to refuse service if in our opinion the language or behaviour of a client is likely to cause or has caused disruption to either staff members or the normal operation of the business.

The safety of our staff and clients is of the utmost importance to us. For this reason, pets that have severe social anxiety or are reactive/aggressive towards other animals/people will not be able to attend a Portrait Session at the Studio.

Staff Training

So that we can improve our service to our clients, calls and appointments are recorded for quality and training purposes.

Artistic Control

Artist Photographer reserves artistic control over the design and content of each Portrait Session. Over the last 40 years in business we have mastered our own unique, relaxed and professional style of portrait photography. We may, at our discretion, decline to create certain types or styles of photography if we believe such images would or could be detrimental to our reputation as a professional studio or as professional photographers.

Copyright

Copyright to all images created during the Portrait Session are deemed to belong solely to Artist Photographer. Under no circumstances are any images to be used by a third party unless prior written permission has been granted by Artist Photographer.

Soft Copies

We specialise in museum quality, finished wall art. Digital imagery is not something we normally do.
“A photograph doesn’t feel real until it is a tangible physical object I can hold in my hand.” – Stephen Johnson 

Pets

We're thrilled to welcome furry companions to our premises and understand they are an important part of the family. By bringing your pet onto our premises, you acknowledge and accept full responsibility for their behaviour.